Privacy policy
Last updated: 7 June 2026
This is a courtesy translation. Only the French version of this document is legally binding.
Helpify, a simplified joint-stock company registered at 59 rue de Ponthieu, 75008 Paris, France (hereinafter “Helpify”, “we”), places essential importance on the protection of personal data and privacy in the use of its SaaS artificial intelligence platform applied to recruitment.
The purpose of this policy is to inform transparently all data subjects (candidates, platform users and client companies) about the data processing carried out through the Helpify solution.
1. ROLES OF THE PARTIES (GDPR RESPONSIBILITY)
In the use of the Helpify platform:
1.1 Client companies (recruiters)
Client companies determine the purposes and means of the data processing carried out in their hiring.
They act as data controllers within the meaning of the GDPR.
1.2 Helpify
Helpify acts as:
processor on behalf of client companies with regard to recruitment data,
controller for its own data (account management, security, billing, support).
1.3 Candidates
Candidates interact with the platform within hiring processes set up by client companies.
2. PERSONAL DATA PROCESSED
We collect and process the following categories of data:
2.1 Candidate data
Identity: last name, first name
Contact details: email, telephone
Professional data: CV, experience, education, skills
Data from the conversations:
written answers
audio recordings
automatic transcripts
Analysis data:
generated summaries
scoring
qualification elements
interaction history
2.2 User data (recruiters / HR / managers)
last name, first name
work email
company
role and permissions
login history
actions performed on the platform
security and usage logs
2.3 Client company data
company information
recruitment settings
campaign configurations
assessment criteria defined in the platform
3. PURPOSES OF PROCESSING
Data is processed in order to enable:
connecting candidates and recruiters,
managing recruitment campaigns,
assessing and structuring applications,
generating summaries and decision-support tools,
improving how the platform works,
security and abuse prevention.
4. USE OF ARTIFICIAL INTELLIGENCE
The Helpify platform relies on artificial intelligence technologies that make it possible:
to analyse CVs and candidate answers,
to generate fitting questions,
to produce summaries and digests,
to structure the information arising from the conversations.
AI is a tool that supports assessment and makes no hiring decision.
5. NO AUTOMATED DECISION-MAKING
No decision producing legal or similarly significant effects for a candidate is taken on a solely automated basis.
The final decision belongs exclusively to the client company.
6. AUDIO DATA AND TRANSCRIPTS
Conversations may include audio recordings.
This data is:
transcribed automatically,
stored in the secure area of the platform,
accessible only according to the rights defined by the client.
Recruiters only have access to the elements that have been configured (transcript, summary, structured data).
7. DATA RETENTION
Data is retained for the following periods:
Unsuccessful candidates: up to 24 months after last contact, unless deleted earlier
User data (recruiters): the term of the contract plus a security period
Technical logs: strictly the period necessary for security and compliance
8. PROCESSORS AND INFRASTRUCTURE
To provide the service, Helpify may call on technical suppliers (hosting, storage, automated processing, artificial intelligence).
These suppliers are bound by strict confidentiality and security obligations.
Data may be processed through such infrastructure, subject to the appropriate safeguards provided for by the GDPR.
9. DATA SECURITY
Helpify implements appropriate technical and organisational measures to guarantee:
the confidentiality of the data,
its integrity,
its availability,
protection against unauthorised access.
10. RIGHTS OF DATA SUBJECTS
Every data subject has the following rights:
right of access
right to rectification
right to erasure
right to restriction of processing
right to object
right to data portability
Requests can be sent to: support@helpify-ai.fr
11. CHANGES TO THIS POLICY
This policy may be amended at any time to reflect:
legal developments,
technical developments of the platform,
functional developments of the service.
The applicable version is the one published on the platform at the time of use.